About our company 1992 - 2021
Ed Reynolds was in his 40's and working at Colorado National Bank when he thought it would be a good idea to start a small family business to supplement his income. Over the years, Ed and Bobbi had hired carpet cleaning companies to clean their own home but were seldom happy with the results.
After considerable research, ACADEMY Carpet Care was born. Ed started small, using his white Mazda truck to haul Academy's portable cleaning equipment to each job. Their oldest son, Jason, worked tirelessly beside his dad until he left for college. "Initially, we thought this would be a nice side business to bring in some additional income and help our teenagers earn money for college," says Ed. "We didn't realize that within two years I would leave the banking industry to run Academy full-time."
Because Ed and his team go the extra mile with every customer, Academy has earned an excellent reputation in the Denver area and surrounding communities. The Academy brand is known for reliability, expertise, and trust. Bobbi works in the office and loves hearing from the same customers each year.
Over the years, many Academy customers have replaced wall-to-wall carpet with hardwood, tile, natural stone, and other hard surface flooring. So Ed and the techs at Academy took the classes and learned the best cleaning techniques. "Academy Carpet Care" became "Academy Services." Today Academy offers several services to help customer maintain the beauty of their homes and offices.
Has all this been easy? Far from it. In 1992, Ed's first commercial contract involved driving from Golden to Longmont, some fifty miles away, with a teenage son or daughter to clean small condos at $25 a unit. "During winter months, the water would freeze in the hoses and we'd have to thaw them out in the condo bathtub before we could finish the work," Ed recalls.
Eventually, Academy's customer base grew through word of mouth and repeat customers, allowing Ed and Bobbi to be selective. "We rarely have to deal with a difficult customer. And we don't bother to compete with the big chain carpet cleaning companies." Because the majority of new Academy clients have been referred by friends, the first thing they say is, "I've heard that you charge more but my friends tell me that you're worth it."
"We're grateful to have so many quality customers, particularly during this past year," Ed says. "Every client expects a great experience and excellent results. It's been an honor to meet and exceed their expectations for the past 28 years."